Parfum LAVIGI pays particular attention to the processing, confidentiality and safety of your personal data.
The aim of this privacy charter is to provide you with clear, simple and complete information about how we process the personal data you give us or the data we may collect while you are browsing our website, how it may be transferred to third parties and your rights and options to control your personal information and protect your privacy.
Parfum LAVIGI, a simplified joint-stock company with headquarters located at 34 AVENUE DES CHAMPS ELYSEES – 75008 Paris, registered in the Paris trade and companies register under no. 891709560 is the data controller of personal data collected on the website www.lavigi.com, in the sense of regulations applying to personal data, in particular Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (hereinafter the “GDPR”).
Personal data is any information about an identified physical person or a physical person that may be directly or indirectly identified via an identification number or one or more elements particular to them, such as their last name, first name, date of birth, customer number, order number, photo, etc.
We can collect your personal data when you:
-Create a customer account on our website, in our stores or corners;
-Order goods from our website;
-Make purchases in stores;
-Agree to receive marketing communications from us by email or post, depending on your selection;
-Answer surveys or satisfaction questionnaires based on your customer experience;
-Interact with our company via its official page on social networks or when we suggest re-use of content that you have published on a social network;
-Contact our customer service;
-Send requests for information to our Company;
-Take part in an event we organise;
-Browse on the Internet using cookies or similar technology or when you click on advertisements for our products.
(i) As part of the services we provide, we may need to collect certain data directly from you using electronic forms on our website, mobile apps or in selected stores, or in paper form, for a range of purposes (see IV for a list of processing purposes).
Information we might collect includes:
-Your contact details (e.g. email address);
-Your personal preferences in relation to the products we market or to our website (language);
-Information relating to your orders, their tracking and your purchase invoices;
-Information you may provide for our customer service;
-Specific health data if you notify us of any undesirable side-effects concerning any of our products;
-Your bank details if you place an order via our website.
Important: your bank details are encrypted on Parfum LAVIGI servers. Payments are processed via a secured payment platform, involving additional verifications, in order to guarantee the security of purchases made on www.lavigi.com, and combat fraud.
The details you provide of your payment card when placing an order are always encrypted prior to transit using an SSL (Secure Socket Layer) protocol.
In addition, some personal data collected while placing an order on our website www.lavigi.com can be processed for the purpose of securing payments and combating fraud.
Parfum LAVIGI analyses, on the basis of objective criteria, the risk of fraud related to each order.
Thus, Parfum LAVIGI is likely to ask its customers for additional supporting documents.
In this case, the controlled order will not be shipped until the supporting documents have been received and analysed by Parfum LAVIGI. The order may be cancelled if the documents received do not guarantee the security of the order and its payment.
The personal data collected will be kept until the final validation of the payment by the customer’s bank and will then be deleted without undue delay.
Personal data essential to Parfum LAVIGI is marked with an asterisk on all personal data collection forms on our website, in electronic form at some of our counters and stores, as well as off-line in paper form. If you do not fill in these compulsory fields, Parfum LAVIGI will probably be unable to respond to your request and/or provide you with the requested services. Other information is optional and enables us to get to know you better and improve our communications and services with respect to you.
(ii) We may also collect certain data generated by your purchases of products or services, online or in stores, particularly information regarding the amount and type of your purchases.
(iii) Lastly, we may collect information regarding the use of our website, especially with respect to your browsing (pages visited, links clicked, etc). Some of this information may be collected using cookies placed in your web browser when you browse our website. For more information about cookies, read point below.
If you apply for a job with our company via our website, we may collect the following information:
-Your contact details;
-Your Curriculum Vitae;
-Your application letter.
As this data concerns your application, please inform us in writing of any changes to your contact details or, more generally, to your career and employment situation, to help us to manage your application efficiently.
Parfum LAVIGI processes your data to:
-Enable you to create a customer account on our website, as well as at our corners and stores;
-Manage your access to your customer account on the Internet;
-Process and manage your online orders and their delivery;
-Record purchases made at our corners or in our stores;
-Secure online transactions, prevent fraud, payment incidents and manage debt collection;
-With your explicit consent, for sending you personalized newsletters and using third-party services to customize your profile;
-Manage customer relations with respect to any requests for information or complaints you may send us via our website, customer service or social network pages;
-Trace and manage any alerts you may send us as part of our cosmetic vigilance obligations;
-Manage and optimise your customer experience by improving our knowledge of our customers;
-Propose appropriate, tailored services, particularly when we enhance our products and services;
-Conduct statistical analyses to develop management, measuring and reporting tools in order to adjust and improve our sales, marketing and product manufacturing;
-Subject to your consent, send you information on our offers, news and events on your chosen communication media;
-Manage your participation in any events to which you have signed up;
-Manage any online job application.
Parfum LAVIGI processes your personal information:
-To perform the contract agreed between yourself and Parfum LAVIGI, to manage your access to your customer account and to process and track your orders;
-Within the framework of its legitimate interest for the purposes of marketing management, securing its digital media (websites, applications, etc.) and particularly while combating fraud;
-When you have given your consent for the processing of your data, especially for the purposes of managing our sales prospection, and of your browsing data via cookies, etc
-Within the framework of compliance with our legal obligations, particularly fiscal obligations (conserving purchase invoices) and cosmetic vigilance with regard to Regulation (EU) 1223/2009 of 30 November 2009 on cosmetic products.
Your personal data is processed by the personnel of Parfum LAVIGI. We ensure that only authorised persons within Parfum LAVIGI have access to your personal data when this is necessary for the purpose of managing our commercial relations or meeting our legal obligations.
We may also share your personal data with:
-Parfum LAVIGI subsidiaries abroad;
-Subcontractors, such as:
Lastly, Parfum LAVIGI may need to share your personal data with third parties to meet its legal, regulatory or treaty obligations, or to respond to requests from authorised legal authorities.
Some recipients of your personal data may be located abroad, including outside of the European Economic Area.
All data transfers outside of the European Economic Area are subject to appropriate guarantees, especially contractual, technical and organisational guarantees, that comply with applicable regulations relating to the protection of personal data.
Under current regulations, particularly the GDPR, you have the right to access and correct your personal data, request erasure, object to processing on legitimate grounds and obtain limitation or portability, insofar as this is applicable.
You also have the right to issue general or specific directives concerning the preservation, erasure and communication of your data post-mortem.
You can exercise these rights directly with Parfum LAVIGI by sending an email to firstname.lastname@example.org or a non-registered letter by post to Parfum LAVIGI – Service Relations Clientèle – 34 AVENUE DES CHAMPS ELYSEES – 75008 Paris, including a document proving your identity.
If, at any time, you no longer wish to receive details of our offers, news and events, you can unsubscribe using the hypertext link provided for this purpose in each mail we send you. You can also telephone us on +33 (0)1 44 95 17 50 (landline charges apply) Monday to Friday from 9 am to 7 pm and Saturday from 10 am to 5 pm (Paris time), or send a non-registered letter to Parfum LAVIGI – Service Relations Clientèle – 34 AVENUE DES CHAMPS ELYSEES – 75008 Paris.
You may also lodge a complaint with the Commission Nationale Informatique et Libertés, 3 place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07, www.cnil.fr
Contact details of the Data Protection Officer (DPO) and your right to lodge a complaint
For all questions relating to the collection and processing of your data by Parfum LAVIGI, you can contact the Parfum LAVIGI Data Protection Officer at email@example.com